Kenny Stevenson
Operations Director, Indigo Unified Communications
Kenny Stevenson is Operations Director at Indigo Unified Communications, a Glasgow-based managed IT and communications provider. He joined Indigo as a helpdesk engineer, became Operations Manager and now leads the company's operations, including an experienced engineering team on the service desk, which gives every ticket a first response in under 30 minutes. Kenny writes Indigo's guides on IT support, connectivity, cyber security and business telephony.
About Kenny
Kenny started at Indigo on the helpdesk, fixing the same problems clients call about today. That's where his focus on fast, clear support comes from. He moved up to Operations Manager and then Operations Director, and now oversees how Indigo delivers IT support, connectivity, WiFi, security and telephony to clients across Scotland.
He leads Indigo's experienced engineering team across three support lines. In September 2026 the desk handled 1,854 tickets, with an average first response of 13 minutes and 65% resolved within two hours. He also leads the delivery of projects such as Falkirk Football Club's stadium WiFi, connectivity and telephony upgrade.
Areas of expertise
- Managed IT support and running service desks
- Business connectivity, site connectivity and venue and stadium WiFi
- Cyber security, Cyber Essentials and ISO 27001
- Hosted telephony and the PSTN switch-off
Articles and guides by Kenny
- The Complete Guide to Technology for Construction Companies in Scotland
- The Complete Guide to Technology for Renewable Energy in Scotland
- The Complete Guide to Technology for Leisure and Entertainment Venues in Scotland
- The Complete Guide to Technology for Charities in Scotland
- The UK PSTN switch-off explained: what does your business need to do before 2027?
- What is Cyber Essentials, and what does your business need to know in 2026?
- What does managed IT support include, and what should it include?
- How much does IT support cost in the UK in 2026?
- Leased line vs business broadband: which does your business need?
Connect with Kenny
LinkedIn · Call 0141 442 0202