IT support articles
Practical advice on managed IT support for Scottish businesses: what it should include, what it costs, and how to choose and switch provider.
What Microsoft's Solutions Partner designation means when you're choosing an IT provider
Indigo is now a Microsoft Solutions Partner. Here's what Microsoft checks before awarding it, what it doesn't mean, and five questions to ask any IT provider.
By Kenny StevensonHow do you back up Microsoft 365, and why isn't Microsoft's copy enough?
Microsoft keeps Microsoft 365 running, but your data is your job. What its recycle bins cover, where the gaps are and how to back up email, files and Teams.
By Kenny StevensonWhat should happen to a leaver's email, files and phone number?
What to do with a leaver's mailbox, OneDrive files, desk number and mobile, in what order, and what Microsoft now deletes if you remove a licence too early.
By Kenny StevensonHow do you stop drawings and RAMS going out of date on site?
How contractors keep the latest drawings and RAMS in front of site teams: one source of truth, status codes, offline tablets, QR codes and briefing records.
By Kenny StevensonWindows 10 extended security updates: year one ends on 13 October 2026. Should you renew, upgrade or replace?
Windows 10 ESU year two runs 14 Oct 2026 to 12 Oct 2027 and costs US$122 per PC at list price. Who needs it, who can skip it, and what to do instead.
By Kenny StevensonHow does a charity move off an old office server to Microsoft 365 without losing anything?
How a Scottish charity moves off an old office server to SharePoint, Teams and OneDrive: permissions, CRM and finance apps, retention and cut-over.
By Kenny StevensonWhat IT does a solar or battery installer need as it grows from 5 to 50 people?
What breaks in a solar or battery installer's IT at 5, 15, 30 and 50 staff, what to put in place at each stage and the triggers that force the issue.
By Kenny StevensonHow should construction firms give site staff and subcontractors access, and take it away again?
How construction firms give site staff and subcontractors the right Microsoft 365 access, which licence to use, and how to remove it the day they leave.
By Kenny StevensonHow can solar and battery installers get photos, paperwork and handover packs off site without chaos?
How solar and battery installers can capture site photos, MCS and DNO paperwork and handover packs per job in SharePoint, even where there's no signal.
By Kenny StevensonHow do you take over a new venue's IT without disrupting trading?
Buying or taking over a venue? How to find the old contracts, port numbers, replace card terminals and move the site onto your standard IT, week by week.
By Kenny Stevenson