Managed IT Care Packages

Tailored to your business needs

Silver Package

Gold Package

Gold+ Package

Platinum Package

Charity Package

Silver Package

Support hours Monday – Friday (09:00 – 17:00)
Help-desk support via remote connection
Remote Monitoring and Management software
Automatic software upgrades
Software diagnostics
Server support
Next Generation mail filtering
Kaseya365 EDR security and anti-virus
Kaseya 365 backups
Microsoft Office 365: No license included
Additional PC builds: £80 per hour
Full day engineer site visit: £800

Gold Package

Includes everything in Silver plus:

24/7 monitoring of company systems
Dark web monitoring
Security awareness training and testing
Azure Information Protection license
Microsoft Office 365 Business Standard
Dedicated account manager
Server backups via Kaseya 365: 1
Free PC builds per quarter (when hardware purchased through Indigo): 6
Free engineer site visits per quarter: 2
Quarterly IT estate analysis (on request)

Gold+ Package

Includes everything in Gold plus:

Microsoft Office 365 Premium
Server backups via Kaseya 365: 2

Platinum Package

Includes everything in Gold + plus:

Additional Support hours Monday – Friday (08:30 – 17:30)
Managed Detection and Response
Managed Security Operations Centre service
Server backups via Kaseya 365: 4
Free PC builds per quarter (when hardware purchased through Indigo): Unlimited
Free engineer site visits per quarter: 4
Free annual site audit (on request)
Cyber Essentials qualification support
Data recovery from faulty managed devices (excluding Apple products)
Quarterly IT estate analysis (on request)
Additional PC builds: Included
Full day engineer site visit: £400

Charity Package

Separate tier – closest to Platinum with adjustments

Microsoft Office 365: Any license
Server backups via Kaseya 365: 1
Free PC builds per quarter (when hardware purchased through Indigo): Unlimited
Free engineer site visits per quarter: 4
Free annual site audit (on request)
Cyber Essentials qualification support
Quarterly IT estate analysis (on request)
Additional PC builds: Included
Full day engineer site visit: £400

Support hours Monday – Friday (09:00 – 17:00)
Help-desk support via remote connection
Remote Monitoring and Management software
Automatic software upgrades
Software diagnostics
Server support
Next Generation mail filtering
Kaseya365 EDR security and anti-virus
Kaseya 365 backups
Microsoft Office 365: No license included
Additional PC builds: £80 per hour
Full day engineer site visit: £800

24/7 monitoring of company systems
Dark web monitoring
Security awareness training and testing
Azure Information Protection license
Microsoft Office 365 Business Standard
Dedicated account manager
Server backups via Kaseya 365: 1
Free PC builds per quarter (when hardware purchased through Indigo): 6
Free engineer site visits per quarter: 2
Quarterly IT estate analysis (on request)

Microsoft Office 365 Premium
Server backups via Kaseya 365: 2

Additional Support hours Monday – Friday (08:30 – 17:30)
Managed Detection and Response
Managed Security Operations Centre service
Server backups via Kaseya 365: 4
Free PC builds per quarter (when hardware purchased through Indigo): Unlimited
Free engineer site visits per quarter: 4
Free annual site audit (on request)
Cyber Essentials qualification support
Data recovery from faulty managed devices (excluding Apple products)
Quarterly IT estate analysis (on request)
Additional PC builds: Included
Full day engineer site visit: £400

Microsoft Office 365: Any license
Server backups via Kaseya 365: 1
Free PC builds per quarter (when hardware purchased through Indigo): Unlimited
Free engineer site visits per quarter: 4
Free annual site audit (on request)
Cyber Essentials qualification support
Quarterly IT estate analysis (on request)
Additional PC builds: Included
Full day engineer site visit: £400

Let the experts handle your IT. Speak with Indigo Comms to find the managed care package that keeps your business running without interruption.